Your privacy matters to us. This policy explains exactly what personal data ukok collects when you use the platform, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Six ways ukok keeps your personal data safe and your privacy intact.
Every piece of data you send to ukok — from your login credentials to your payment details — is protected by industry-standard SSL encryption. Your information is unreadable to anyone intercepting it in transit.
Your personal data is stored on secure servers with restricted access. Only authorised ukok personnel with a legitimate business need can access your account information, and all access is logged and audited.
ukok does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate the platform, process payments, and comply with our legal obligations.
You have the right to access, correct, and request deletion of your personal data held by ukok. Submit a request via [email protected] and we will respond within the timeframe required by applicable law.
ukok uses cookies to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings. Essential cookies required for the platform to function cannot be disabled.
ukok's data handling practices comply with the requirements of our gaming licence and applicable data protection regulations. We review our privacy practices regularly and update this policy when our practices change.
ukok ("we", "us", "the platform") is committed to protecting the privacy of every person who uses our website, mobile application, and related services. This Privacy Policy explains how ukok collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or contact our support team.
This policy applies to all users of the ukok platform, including registered players and visitors who browse the site without creating an account. By using ukok, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described within it.
Plain English: We know privacy policies can be dry reading. We've written this one to be as clear and direct as possible. If anything is unclear, contact us at [email protected] and we'll explain it in plain terms.
ukok collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the site or app. We collect only what is necessary to operate the platform safely and in compliance with our licensing obligations.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, KYC documents |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, OS | Automatically via cookies and logs |
| Usage Data | Games played, bets placed, session duration | Platform activity tracking |
| Verification Data | Government ID, proof of address, selfie | KYC verification process |
We do not collect: sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by our licensing authority for responsible gaming purposes.
ukok uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how we use the data we hold about you:
ukok processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Your consent matters: Where we rely on consent as the legal basis for processing, you always have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
ukok does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with applicable law.
No marketing data sales: ukok will never share or sell your personal data to third-party advertisers or data brokers. Any marketing communications you receive from ukok come directly from us.
ukok retains your personal data for as long as your account is active and for a period after account closure as required by our licensing obligations and applicable law. The specific retention periods that apply to different categories of data are as follows:
When your data is no longer required, ukok will securely delete or anonymise it. If you request deletion of your account data before the end of the applicable retention period, we will delete what we are legally permitted to delete and explain why certain data must be retained.
ukok uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website.
You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the ukok platform. For detailed information on the specific cookies we use, contact [email protected].
Browser Control: Most browsers allow you to view, manage, and delete cookies through the browser's settings menu. Refer to your browser's help documentation for specific instructions.
ukok takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
While ukok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and enable 2FA on your ukok account.
Data Breach Response: In the unlikely event of a data breach that affects your personal data, ukok will notify you and the relevant authorities as required by applicable law, without undue delay.
As a ukok user, you have a number of rights in relation to your personal data. ukok is committed to honouring these rights promptly and transparently. To exercise any of the rights below, contact us at [email protected] with the subject line "Data Rights Request".
You have the right to request a copy of the personal data ukok holds about you. We will provide this within 30 days of receiving your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most details directly in your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
The ukok platform is strictly for adults aged 18 and over. ukok does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on ukok or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a notification, ukok will promptly investigate and, if confirmed, delete the minor's account and all associated personal data without delay. ukok uses age verification checks during registration to prevent underage access to the platform.
Parental Controls: If you share a device with a minor, we strongly recommend using parental control software to prevent access to online gambling platforms, including ukok.
The ukok platform may contain links to third-party websites or services — for example, links to payment provider support pages. This Privacy Policy applies only to the ukok platform and does not cover the privacy practices of any third-party websites you may visit via links on our platform.
ukok is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party site you visit before providing any personal data to that site.
ukok reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification.
The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to check this page periodically to stay informed about how ukok protects your privacy. Your continued use of the platform after any update constitutes acceptance of the revised policy.
Stay Informed: Bookmark this page and check back whenever you want to review how ukok handles your personal data. We will always be transparent about any changes we make.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ukok handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries within 5 business days.
ukok is committed to handling all privacy concerns fairly, transparently, and in accordance with applicable data protection law. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority.