These terms govern your use of the ukok platform. Please read them carefully before registering or placing any bets. By creating a ukok account, you confirm that you have read, understood, and agreed to these terms in full.
The six core areas governed by ukok's Terms and Conditions.
Rules for creating and maintaining your ukok account — eligibility, identity verification, one account per person, and what happens if you provide false information during registration.
How BDT deposits and withdrawals work on ukok, including supported methods like bKash and Nagad, minimum and maximum amounts, processing times, and verification requirements.
The rules that apply to all ukok bonuses — welcome offers, reload bonuses, and tournament prizes. Wagering requirements, eligible games, expiry dates, and abuse prevention policies.
The rules that govern casino games and sports betting on ukok — bet limits, game malfunctions, void bets, settlement procedures, and what happens in the event of a technical error.
ukok's commitment to player welfare — deposit limits, session reminders, self-exclusion, and access to support resources. These tools are available to every account holder at any time.
Your responsibilities for keeping your ukok account secure, how ukok detects and handles fraudulent activity, and the consequences of attempting to abuse the platform or its bonus system.
These Terms and Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and ukok ("ukok", "we", "us", "the platform") in connection with your use of the ukok website, mobile application, and all services offered through them. By registering an account on ukok, you confirm that you have read these Terms in full and agree to be bound by them.
ukok is an online gaming and sports betting platform operated under a valid gaming licence. The platform is designed primarily for players in Bangladesh and offers casino games, live casino, and sports betting services with BDT as the primary account currency.
Important: If you do not agree with any part of these Terms, you must not register an account or use the ukok platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised Terms.
To register and use a ukok account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:
Age Verification: ukok reserves the right to request proof of age at any time. If you cannot verify that you are 18 or older, your account will be suspended and any funds held pending investigation.
Each player is permitted to hold one ukok account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them.
When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and phone number. ukok may request supporting documentation to verify the information you provide, including a government-issued photo ID and proof of address.
KYC Process: ukok operates a Know Your Customer (KYC) process in line with its licensing obligations. You may be asked to complete identity verification before making your first withdrawal or at any point during your use of the platform.
You are solely responsible for maintaining the confidentiality of your ukok login credentials, including your username and password. ukok strongly recommends enabling two-factor authentication (2FA) on your account, which is available free of charge to all registered players.
ukok monitors accounts for unusual activity and may temporarily suspend an account if suspicious behaviour is detected. In such cases, ukok will contact you via your registered email address to resolve the matter.
ukok accepts deposits in BDT (Bangladeshi Taka) via the following payment methods: bKash, Nagad, and Rocket. All deposits are credited to your ukok account balance in BDT. ukok does not charge fees on deposits, though your payment provider may apply their own transaction charges.
Instant Processing: The vast majority of ukok deposits via bKash and Nagad are credited within seconds. If you experience a delay, keep your transaction receipt and contact support — we'll resolve it quickly.
Withdrawals from your ukok account are processed to the same payment method used for your most recent deposit, where possible. ukok processes withdrawal requests promptly, with most payments completed within 24 hours of approval.
Pending Withdrawals: Once a withdrawal request is submitted, it enters a review period of up to 24 hours. During this time, you may cancel the request from your account dashboard if you change your mind.
ukok offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time of the offer, as well as the general bonus rules set out in this section. By claiming any bonus on ukok, you agree to these terms.
Transparency: ukok publishes the full terms of every promotion before you claim it. If anything is unclear, contact support before claiming — not after.
All casino games available on ukok — including slots, table games, fishing games, and live casino — use certified Random Number Generator (RNG) technology or, in the case of live casino, real physical equipment operated by trained dealers. The outcomes of all games are fair, random, and cannot be influenced by ukok or any player.
The ukok sportsbook covers cricket, football, tennis, kabaddi, and a range of other sports with pre-match and in-play markets. All bets are subject to the rules set out in this section and the specific rules applicable to each sport.
Cricket & Tennis: These are among the most popular sports on ukok for Bangladesh players. Specific rules for cricket (including Duckworth-Lewis situations) and tennis (including retirement rules) are available in the sportsbook rules section.
ukok is committed to promoting responsible gaming and providing tools that help players stay in control of their gaming activity. The following tools are available to all ukok account holders and can be activated at any time from your account settings:
If you are concerned about your gaming habits or those of someone you know, ukok encourages you to make use of these tools and to seek support from a qualified organisation. ukok's responsible gaming page contains further information and resources.
Under 18: ukok takes its obligation to prevent underage gambling extremely seriously. If you are aware of a minor attempting to access the ukok platform, please contact support immediately at [email protected].
ukok operates a zero-tolerance policy towards fraud, collusion, and any form of platform abuse. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant authorities:
ukok uses advanced fraud detection systems that monitor all account activity in real time. If your account is flagged for investigation, ukok may place a temporary hold on your account and funds while the investigation is conducted. ukok will communicate with you via your registered email address during this process.
You may close your ukok account at any time by contacting support via live chat or email. Before closing your account, any remaining balance will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations.
ukok reserves the right to close or suspend any account at its discretion, including but not limited to cases where:
In cases where an account is closed due to a breach of these Terms, ukok reserves the right to withhold any balance held in the account pending investigation.
ukok provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the uninterrupted availability of the platform or the accuracy of information displayed, including odds and game outcomes.
ukok reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, ukok will notify registered players via email or an in-platform notification.
Your continued use of the ukok platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.
Stay Informed: We recommend checking this page periodically to stay up to date with the current Terms. The date at the top of this page always reflects when the Terms were last revised.
If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering or placing a bet, the ukok support team is available 24/7 via live chat on the platform.
ukok is committed to responding to all support queries promptly and fairly. If you feel your query has not been resolved to your satisfaction, you have the right to escalate the matter to the relevant licensing authority as detailed in your account terms.